When we received a couple of complaints about Steam wrongfully banningModern Warfare 2players, I was a little skeptical. Flash forward 500 “Guys, did you hear about this?” emails later, I feel bad for the initial doubt, and we have a lovely update tothe original story.
Affected users have been given an apology from Valve president Gabe Newell, in addition to a free copy ofLeft 4 Dead 2, plus another copy for gifting.From his email:
The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. This was caused by a combination of conditions occurring while Steam was updating the disk image of a game. This wasn’t a game-specific mistake. Steam allows us to manage and reverse these erroneous bans (about 12,000 erroneous bans over two weeks).
If the issue is not specific to justModern Warfare 2, why are all the complaints we’ve been hearing about only related to that one game? Hmm. At any rate, I’d say this situation was handled pretty darn well.
